Which strategy is effective for resolving conflict within a team?

Active listening is an effective strategy for resolving conflict within a team because it promotes understanding and validation of diverse perspectives. By ensuring that all team members feel heard, active listening encourages open communication and fosters a collaborative atmosphere. When individuals actively listen to one another, they can identify the root causes of disagreements, address misunderstandings, and work toward a mutually beneficial resolution. This approach helps build trust within the team, allowing for healthier dynamics and more productive discussions.

In contrast, other strategies like ignoring different viewpoints, competitive behavior, or withholding information can exacerbate conflicts and create an environment of hostility or disengagement. Ignoring conflicting opinions leads to unresolved issues, competitive behavior can pit team members against each other, and withholding information obstructs transparency and collaboration, making it harder to resolve disputes effectively. By prioritizing active listening, teams can facilitate a constructive dialog that encourages cooperation and problem-solving.